Kelly Moore Addresses Today’s Most Common Benefits Questions from Employees
Kelly Moore, CEBS, is a Certified Employee Benefit Specialist with more than 20 years of experience at leading benefits firms, including OneDigital and Marsh. As a member of the Conrey Financial Services team, Kelly specializes in helping clients design and maintain employee benefits programs while navigating the risk of constant evolution.
This year’s open enrollment season is marked by even greater change than usual. As Kelly explains, “The pandemic is driving leaps in technology adoption, as well as heightened awareness among employees of the need for healthcare access.”
Drawing on her extensive knowledge of the current benefits landscape, Kelly identifies four questions that employers are hearing frequently from their employees right now. “In each case, I like to look beyond the immediate answer to also provide a way to go a step beyond in addressing the employee’s needs,” she says.
Kelly observes that one of the most common employee questions is how to find in-network providers. She notes that employers can go beyond by scheduling a provider search exercise during open enrollment, that familiarizes employees with available tools before they’re needed.
Employees also are asking how to access telemedicine. Kelly recommends encouraging them to register in advance, online, or with a mobile application, to help ensure this important benefit is ready and waiting.
Another common question is whether care can be accessed without an ID card. Kelly says the answer almost always is yes—and downloading the carrier’s app can be an excellent way to do this.
Finally, employees are asking what to consider when comparing plan options. Here, Kelly suggests challenging them to create a health budget with best- and worst-case estimates that make this comparison easier.
For more details about what’s on employees’ minds, download this article “The 4 Most Common Employee Open Enrollment Questions Right Now.” And if you have questions about enhancing your own employee benefits program, or developing a new one, Kelly and the Conrey Financial Services team are here to help. To arrange a meeting, call us at 877-450-1872 or contact us online.